1. Focus on solutions rather than problems.
2. Focus on the person rather than his/her emotions.
3. Getting your point across in a respectful way.
4. Use Active Listening – repeating back what the other person said, I hear you saying…
5. Stay on the subject: Avoid rabbit trails.
6. Pray, ask for wisdom before trying to resolve conflict.
7. Communicate your commitment to the other person before resolving conflicts.
Contact us if you want more information on resolving conflicts.